Shipping and Delivery Policy

Thanks for shopping with Stelloway. Most of our titles are digital e-books delivered by email, and a small number are available in print. Here's how each gets to you.

Digital e-books

Delivery. Your order is processed the moment payment is confirmed. A link to your file is sent to the email address on your order, usually within a few minutes. There is nothing to ship and no shipping cost.

Didn't receive it? Check your spam or junk folder first. If it isn't there, email support@stelloway.com with your order number and we'll resend it. Please make sure the email address you enter at checkout is correct, as that's where your file will go.

Expired link? Links may expire after a set period. Contact us within 30 days of purchase and we'll reissue it.

Physical books

Shipping costs. Standard shipping is free on all print orders. No minimum spend, no codes needed.

Processing. Print orders are dispatched within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed on weekends or public holidays are dispatched the next business day. During busy periods, dispatch may take an extra day or two, and we'll let you know if there's a delay.

Delivery times. Once dispatched, estimated delivery is 7–14 business days, wherever you are. Delivery times are estimates and count from the date of dispatch, not the date of order. Carrier delays, customs processing, or events outside our control can occasionally extend this.

Tracking. When your order ships, you'll receive an email with your tracking number. You can follow your delivery via the Track Your Order page or the link in that email. If tracking hasn't updated for more than 5 business days, get in touch and we'll follow up with the carrier.

Customs, duties and taxes. Orders shipped outside Australia may be subject to import duties, taxes, or customs fees charged by the destination country. These are the responsibility of the recipient and are not included in our prices.

Wrong address or missed delivery. Please double-check your shipping address at checkout. We can't change the address once an order has been dispatched. If a parcel is returned to us due to an incorrect address or uncollected delivery, we'll contact you to arrange re-delivery.

Lost or damaged in transit. If your order arrives damaged or hasn't arrived within a reasonable time after the estimated window, contact us at support@stelloway.com with your order number and we'll make it right with a replacement or refund.

Questions?

We're here to help at support@stelloway.com. We reply within one business day.