Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the Stelloway website and the purchase of any products from us. By accessing our website, placing an order, or completing a purchase, you ("you" or "Customer") agree to be bound by these Terms, our Privacy Policy, and any other policies referenced here.

Please read these Terms carefully before purchasing.

1. What We Sell

Stelloway sells books in two formats:

Digital e-books. These are downloadable files (typically PDF or a similar format) delivered electronically. No physical item is shipped. Unless a product is explicitly labelled as a physical or print edition, every product on this website is a digital e-book.

Physical books. A small number of titles are also available in print. These are clearly identified as "Print edition," "Paperback," "Hardcover," or similar in the product title and description, and are shipped to the delivery address you provide.

The format of each product is stated in its title and description on the product page and is shown again in your cart and at checkout before payment. Product images show the book's cover artwork and are not an indication of format.

2. Your Confirmation at Checkout

Before completing a purchase, you are asked to confirm that you have read the product format and understand what you are buying. By completing checkout you confirm that:

• You have read the product title, description, and stated format.
• Where the product is a digital e-book, you understand you are purchasing a downloadable file and that nothing will be posted to you.
• You have provided a correct, working email address for delivery.
• You have read and accept these Terms.

We keep a record of this confirmation, together with order and delivery details, for every purchase.

3. Delivery

Digital e-books. Your order is processed as soon as payment is confirmed. A download link is sent to the email address on your order, and the file may also be available from your order confirmation page. Delivery is usually immediate and in most cases within a few minutes.

If your download link does not arrive, please check your spam or junk folder first, then contact us. We will resend the link or provide an alternative way to access your file. Download links may expire after a set period; if yours has expired, contact us within 30 days of purchase and we will reissue it.

Physical books. Dispatch and delivery timeframes are shown on the product page. A tracking number is emailed when the order is dispatched. Risk in the goods passes to you on delivery.

4. Refunds, Replacements and Returns

Digital e-books. Because an e-book is delivered instantly and cannot be returned once downloaded, we do not offer refunds, exchanges or cancellations for change of mind. This includes deciding you no longer want the book, not enjoying the content, purchasing by mistake, or finding it elsewhere at a different price.

We will replace, resend, or refund a digital e-book if:

• The file is corrupted, incomplete, or will not open in a standard reader, and we are unable to supply a working copy.
• The product supplied is materially different from the product described on the product page.
• Your download was never delivered and we are unable to resend it.

To request help, contact us at the email address below within 30 days of purchase with your order number and a description of the problem. We will respond within one business day and work with you to resolve it.

Physical books. If a print edition arrives damaged, defective, or is not the item you ordered, contact us within 30 days of delivery and we will arrange a replacement or refund. We do not offer refunds for change of mind on physical books.

Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms limits or excludes any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded. The refund limitations in this section apply only to the extent permitted by law.

Payment disputes. Please contact us before raising a dispute or chargeback with your bank or card provider. Almost all problems can be resolved directly and quickly. We retain records of product descriptions, checkout confirmations, and delivery logs, and will provide these in response to any dispute.

5. Licence and Intellectual Property

Purchase of an e-book grants you a limited, non-exclusive, non-transferable, non-sublicensable licence to download and read the file for your own personal, non-commercial use.

You may not:

• Copy, reproduce, distribute, share, resell, upload, lend, or publicly display the e-book or any part of it.
• Modify the file, create derivative works from it, or remove any copyright notice, watermark, or identifying information.
• Use the content for any commercial purpose.

All intellectual property rights in the e-books remain with Stelloway or the respective rights holders. Unauthorised use may result in termination of your access and legal action.

6. Accuracy of Information

We take care to describe each product accurately, including its format, length, and contents. If you are unsure about any aspect of a product before purchasing, contact us and we will clarify. We reserve the right to correct errors on the website, and to refuse or cancel any order that appears fraudulent, abusive, or in breach of these Terms. If we cancel an order for a reason other than your breach, we will refund any amount paid.

7. Limitation of Liability

To the fullest extent permitted by law, Stelloway and its owners, officers, employees, and affiliates are not liable for any indirect, incidental, special, consequential, or punitive loss arising out of or related to your purchase or use of any product, including loss of data, profits, or goodwill.

To the extent permitted by law, our total liability for any claim relating to a purchase is limited to, at our option, resupplying the product or refunding the amount you paid for it.

Nothing in this section limits liability that cannot be limited under the Australian Consumer Law or other applicable law.

8. Indemnification

You agree to indemnify and hold harmless Stelloway and its affiliates from any claims, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of any product, or your infringement of any law or third-party right.

9. Prohibited Uses

You must not use our website or products for any unlawful purpose, including fraud, unauthorised access, harassment, circumvention of licence restrictions, or distribution of malicious content. We may terminate your access and take legal action for any breach.

10. Changes to These Terms

We may update these Terms from time to time by posting the revised version on our website. The version in force at the time you place an order is the version that applies to that order.

11. Governing Law and Severability

These Terms are governed by the laws of New South Wales, Australia. Subject to any rights you have under the Australian Consumer Law, any dispute will be resolved in the courts of New South Wales.

If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force. These Terms, together with our Privacy Policy, form the entire agreement between you and us regarding your purchase.

12. Contact

For questions about these Terms or help with an order:

Email: support@stelloway.com